Q: Is your website safe?
A: We use the best e-commerce service in the industry and guarantee 100% secure payment processing.

Q: Are there any additional fees?
A: In some cases, your destination country customs may charge customs duties or other taxes, which is out of our control, but we will definitely make every effort to assist with the relevant documents if needed when customs clearance.

Q: How can I place an order?
A: At our store, ordering is easy and simple. Just follow some easy steps and you will get what you want.

Q: Do you have a shop?
A: We just do the business online.

Q: Can I exchange my item, size or shipping address?
A: Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once your order has been shipped.

Q: How can I know my order status?
A: Please login in to check at "MY ORDERS" line. We will update any news in time.

Q: How can I contact you?
A: The best way to contact us is via petdog19@hotmail.com or support@pceotllar.net.